Privacy policy

Our customers are important to us, and as such, we place great importance on their privacy. This Privacy Policy describes the personal information we may collect online and how we may use and disclose that information.  We also explain the choices you have regarding our use of information, the steps we take to safeguard the information, and how you can contact us if you have any questions about our privacy practices.

We value honesty and transparency in a way that allows us to build a strong and solid relationship with you, our client, based on trust and mutual benefits. Therefore, taking into account the General Data Protection Regulation (EU 2016/679), we have developed a set of security measures to protect your data and update our Privacy Policy.

This Privacy Policy is intended to explain how data on Overcube’s website is handled. From the moment you decide to buy an item in our online store, you are accepting our privacy policy, as it is essential for the successful delivery of our products.

 

ABOUT THE COMPANY 

This website www.overcube.com and the Privacy Policy are managed by Overcube S.A., with address at Rua Abílio Lopes das Neves, n.º 593, Guimarães, Portugal, share capital of 500.000,00 euros, registered in the Commercial Registry Office, with the NIF 514510781. Overcube’s email address is customerservice@overcube.com

By browsing our website you accept and consent to the terms and practices described in this Privacy Policy.

 

OUR PRINCIPLES

We respect the will of our customers:

Because we respect your privacy and security, it is important for us to ensure that your wishes are respected when it comes to self-managing your preferences regarding your personal data. Therefore, if you disagree with any of the subjects or practices described here, you may, at any time, contact us by email customerservice@overcube.com or by post to Overcube, S.A., Rua Abílio Lopes das Neves 593, 4805-214 Ponte, Guimarães. We will do everything in our power to respect your concerns and wishes.

Good practices:

Overcube, S.A., as the data controller, determines the purpose and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal taking into account the General Data Protection Regulation (EU 2016/679).

Strict need:

When processing personally identifiable data, either directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.

 

WHAT INFORMATION WE OBTAIN

By purchasing a product from www.overcube.com, creating an Overcube Account and/or contacting our Customer Service Team, you are providing us with personal information such as:

  • contact information, such as: name, e-mail address, address and telephone number;
  • payment card information (including name, card number, expiration date and security code);
  • coupon user or gift card number;
  • date of birth;
  • gender;
  • recordings of your voice.

Overcube, S.A. collects some data automatically when the client uses our online services.  We may obtain information by automated means, such as browser cookies, pixels, web server logs and web beacons. These technologies help us to (1) store your information so that you do not have to re-enter it, (2) monitor and understand how you use and interact with the Services, (3) manage and measure the use of the Services, (5) understand the effectiveness of our communications, and (6) otherwise improve the Services.

 

HOW WE USE THE INFORMATION WE GET

Overcube, S.A. may use the personal information you have obtained for:

  • communicate with you;
  • provide customer support;
  • manage, evaluate and improve our business, including developing new products and services, managing our communications, analyzing our services and client database, conducting market research, aggregating and anonymizing data, performing data analysis and performing accounting, auditing, training and other internal functions;
  • protect against fraud, identify and prevent fraud and other criminal activities, complaints and other responsibilities;
  • comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy and the Terms of Use applicable to a Service.

We may combine the information we obtain about you for the purposes described above.  We may also use the information obtained in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

 

INFORMATION SHARING

Overcube, S.A., has not and will not sell your personal information to third party providers.

Overcube, S.A., may share your personal information with service providers who perform services for us.  We do not authorize our service providers to use, disclose or use the information except as necessary to perform services on our behalf or to comply with legal requirements.

Types of Third Party Processors we may share elements of your personal data with include:

  • payment processors engaged by us to securely store or handle payments information, such as: cardholder name, card number, expiry date and CCV security code;
  • providers of email management and distribution tools - for example, if you sign up to receive Overcube’s newsletters or other marketing messages we will manage the delivery of these to you using a third party email distribution tool;
  • providers of data aggregation and analytics software services that enable us to effectively monitor and optimise the delivery of our services;
  • providers of tracking tools that we use to monitor instances where you click on a link to Overcube website;
  • carrier/transport providers, that deliver the items bought through Overcube to be delivered to you;
  • providers of software platforms that assist us in communicating or providing customer support services to you - for example, we manage and respond to any messages you send to us via our help centre using a third party communications management tool;
  • providers of recruitment management services - for example, when you apply for a job at Overcube we use a third party tool to manage and store any information relating to your application; and
  • providers of online cloud storage services and other essential IT support services;

We may also disclose information about you in other circumstances, including (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

 

RETENTION AND PROCESSING TIME

Your data is stored by Overcube, S.A. for the purposes described herein for as long as necessary for the purposes mentioned; unless the personal data in question is necessary to prove fulfilment of obligations, as long as the limitation period of the corresponding rights has not expired, or if there is a longer period of data retention imposed by law.

When your personal data is no longer required, it will be removed from our systems and records or kept anonymously so that it cannot be identified.

 

YOUR RIGHTS

To exercise your right of access, rectification, erasure, forgetting or blocking of your personal data you can send a written communication to the following email address: customerservice@overcube.com or by letter addressed to: Overcube, SA, Rua Abílio Lopes das Neves 593, 4805-214 Ponte, Guimarães.

If you wish to stop receiving direct marketing communications, you may at any time exercise your right to object to the processing of your personal data by clicking on the unsubscribe button in the emails sent, by sending an email to customerservice@overcube.com or by writing to: Overcube, S.A., Rua Abílio Lopes das Neves 593, 4805-214 Ponte, Guimarães.

 

SECURITY

Overcube, S.A., uses safety measures that fit the protection of your personal data against accidental or illegal destruction, accidental loss, change, dissemination or unauthorized access and against all other illegal treatment possibilities. Additionally, we demand all trustworthy external entities that handle your personal data, through a contract, that they do the same for us. In the case of a security breach, we will immediately contact all customers and/or newsletter subscribers to the email provided by them.

However, Overcube, S.A., may not ensure that all safety manners adopted for the protection of this website and the dissemination of data and information through it are going to be able to prevent or exclude any undenied access or data loss. Being so, we advise you that you protect your computer with software that is able to protect you in the transmission and reception of data (such as an updated antivirus) and that your browser takes all the appropriate measures to ensure a safe transmission of data (such as a firewall and anti-spam filters).

 

PRIVACY POLICY UPDATES

We may update this Privacy Policy at any time without notice to reflect changes in our personal information practices with respect to the Services. We will indicate at the bottom of the policy when it is updated.


Effective: September, 3rd 2020