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Shipping and Returns


  • Shipping


    HOW MUCH WILL I PAY FOR MY DELIVERY?

    In Continental Portugal deliveries are free.
    For other locations in the European Union, deliveries are free for orders of value equal to or greater than:

    • Autonomous Region of the Azores and Madeira and Continental Spain: 75;
    • United Kingdom: 100;
    • Germany, France, Italy, Holland, Belgium and Ireland: 100;
    • Remaining Countries of the European Union: 120;
    • USA and Canada: $100

    For orders lower than the indicated minimums, shipping costs will be applied depending on the country of origin and destination of your order and the shipping method you choose (standard or express).


    HOW LONG WILL MY ORDER TAKE TO ARRIVE
    Your order will be delivered between 2 to 7 working days - it will all depend on the country and the carrier that you chose.


    WHAT IS THE DELIVERY SCHEDULE
    Your order can be delivered any working day from 9h00 to 18h00. Please bear in mind that order with more than one item might be delivered separately, as it may depend on where it is being sent from.


    Attention! All information shared previously may change in special periods such as Black Friday, Christmas and others promotions where sale volumes are high.



  • Returns


    Buy, try them and, if you do not like it or if it does not look as good as you wanted, return it!
    You have 30 days from the delivery date to change your mind and initiate the return.
    Please remember that the item need to be in perfect conditions:
    - Certify that the item has no use marks and that it is found without any visible damage;
    - Ensure that the item is returned with its return label and, if applicable, all the brand accessories;
    - Always, with the items original box.



    HOW CAN I RETURN AN ITEM?

    Simple!
    To proceed with your return order, go to the list of orders from your account* on overcube.com, select the items to return and follow the instructions below:

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    1. Login with your email in your Overcube account and go to your order list to initiate your return.

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    2. Place the item you want to return with all its accessories and original tags inside the brand's box.

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    3. Now pack it all inside overcube's box and carefully seal it.

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    4. The package will be collected at the place you selected and you are good to go.

    After we receive your returned items, the refund process begins.
    The refund will always be returned through the same method of payment that you used to make your purchase, or by voucher. It all depends on your choice at the beginning of the process.


    *If you didn't create an account with your order (guest user), do not worry, contact our Customer Service team, and we'd be more than happy to help you.


    Continue to have doubts? Our team will help you in help.overcube.com or customerservice@overcube.com