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Shipping and Returns


  • Shipping


    *HOW MUCH WILL I PAY FOR MY DELIVERY?*
    In Continental Portugal deliveries are free.
    For other locations in the European Union, deliveries are free for orders of value equal to or greater than:

    • Autonomous Region of the Azores and Madeira and Continental Spain: 75€;
    • United Kingdom, Germany, France, Italy, Holland, Belgium and Ireland: 100€;
    • Remaining Countries of the European Union: 120€;
    • USA and Canada: 100€

    For orders lower than the indicated minimums, shipping costs will be applied depending on the country of origin and destination of your order and the shipping method you choose (standard or express).

    *HOW LONG WILL MY ORDER TAKE TO ARRIVE*
    Your order will be delivered between 2 to 7 working days - it will all depend on the country and the carrier that you chose.


    *WHAT IS THE DELIVERY SCHEDULE*
    Your order can be delivered any working day from 9h00 to 18h00. Please bear in mind that order with more than one item might be delivered separately, as it may depend on where it is being sent from.


    *Attention!* All information shared previously may change in special periods such as Black Friday, Christmas and others promotions where sale volumes are high.



  • Returns


    We understand that after receiving the items from your order you may need some time to think about if you want to keep them or not. For this reason, if you change your mind or if an item does not fit you, you have 30 days to return it, provided they are in perfect conditions: unused, undamaged, with branded labels, accessories, and original box.


    To initiate a return simply go to the list of orders in your overcube.com account, select the item you want to return and follow the steps.


    Regarding the return of your order, overcube boxes are reversible, so you can use the same box for the return. You just have to turn it inside out, put the items inside the original brand's box, and then inside overcube's box. When we receive your return, we will start the refund process, which will be done using the same method that you used to make your purchase, or by voucher, according to the option that you chose in the beginning of the process.



    HOW DO YOU RETURN YOUR PACKAGE?

    It's easy! Like shopping @overcube. See the steps below:

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    1. Login with your email in your Overcube account and go to your order list to initiate your return.

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    2. Place the item you want to return with all its accessories and original tags inside the brand's box.

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    3. Now pack it all inside overcube's box and carefully seal it.

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    4. The package will be collected at the place you selected and you are good to go.

    We'll make all the necessary arrangements for the pick-up, including all necessary documentation, and we'll keep you posted!

    Need our help? Reach us on help.overcube.com or customerservice@overcube.com